BIRD FARM SOUTHWinter Garage Doors - 101
It is going to be sub zero outside tonight. We got 6 inches of snow today and tomorrow at Strafford Door Company, the phone will ring off the hook. Most of the calls will not be broken doors or operators. Most of the calls will be because people - "cannot get their garage door to close." The callers will tell me that the door starts to close and then goes back up. The only way they can close the door is to stand in the garage and hold the wall button.
I've been with the door company since I was born. 99% of the time, when we arrive, the homeowner is angry. My guys generally know right away what the problem is. Most of the time, SO DO I. I'm not even in the garage. Come on folks, the door operator, Genie, Liftmaster, Stanley, Marantec, Linear, Wayne Dalton, Allister, whatever has SAFETY EYES. They might be called sensors, but whatever they are called, they have to be aimed at one another and there cannot be any obstructions.
My service personnel have to be paid; whether they move your shovel, or your salt bucket, your snow blower or the baby seat you took out of the car. If the man runs a rag across the bottom of the garage door or shovels a small pile of snow out of the way, they still have to be paid. Somebody's gotta pay for the gas; somebody's gotta pay the guys hourly rate. If you are nice, they will probably only charge part of a service call. If you are nasty, get your checkbook out. Shouldn't be, but it happens.
Reading the owners manual might be a start, before you call us.
I've been with the door company since I was born. 99% of the time, when we arrive, the homeowner is angry. My guys generally know right away what the problem is. Most of the time, SO DO I. I'm not even in the garage. Come on folks, the door operator, Genie, Liftmaster, Stanley, Marantec, Linear, Wayne Dalton, Allister, whatever has SAFETY EYES. They might be called sensors, but whatever they are called, they have to be aimed at one another and there cannot be any obstructions.
My service personnel have to be paid; whether they move your shovel, or your salt bucket, your snow blower or the baby seat you took out of the car. If the man runs a rag across the bottom of the garage door or shovels a small pile of snow out of the way, they still have to be paid. Somebody's gotta pay for the gas; somebody's gotta pay the guys hourly rate. If you are nice, they will probably only charge part of a service call. If you are nasty, get your checkbook out. Shouldn't be, but it happens.
Reading the owners manual might be a start, before you call us.
Posted by Lisa Strafford at 1/7/2010 8:29 PM 
Categories: Doors
Tags: common sense Garage door operators door operator maintenance
Categories: Doors
Tags: common sense Garage door operators door operator maintenance
People, ya just gotta appreciate them when you work with the public.
I'm sorry to say that our average temp of 42 degrees for this time of year has documented well into the negative digits but let me tell ya the forty mph winds are driving it to the bone. Tomorrow the temp is suppose to drop. DROP, I just have to laugh.
Have a terrifically blessed day and stay safe warm and cozy!
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Oh ho, I distinctly remember you DEATHLY afraid of RAISINS for most of your fiftmmmph mmmph years!!
Just keepin you honest
XOXO
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